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Get Help with Killer Instinct

Find answers to frequently asked questions for Killer Instinct on Xbox and Windows platforms.

Killer Instinct for Xbox Frequently Asked Questions

  • I'm having trouble downloading Killer Instinct Anniversary Edition on Xbox consoles.

    If you don't have background downloads on or haven't launched Killer Instinct in a while, the download will prompt you the next time you launch the title.

  • Do I need to install the downloadable content from the combo breaker pack disc?

    Yes. The add-on content will be installed the first time you insert the disc . You can manage individual add-ons by inserting the disc and selecting the add-on from the Home screen on your Xbox One.

  • Can I play Killer Instinct offline with the disc?

    Yes. The disc will work offline like any other Xbox One retail game.

  • If I have the retail version of Killer Instinct, can I play it online with people who have the digital version of the game?


  • Does the combo breaker pack come with any costumes, accessories, or Killer Instinct Classic?

    No. The retail disc comes with all eight characters form Season 1 and a download code for TJ Combo.

  • I’ve already downloaded Killer Instinct from the Xbox Store. Do I need the Combo Breaker Pack?

    The Combo Breaker Pack provides the Combo Breaker Add-On, as well as bonus characters. Even if you already have the digital game, you can take advantage of the add-ons from the Combo Break Pack disc.

Killer Instinct for Windows Frequently Asked Questions

  • I'm having trouble downloading Killer Instinct Anniversary Edition on Windows PC.

    Players who have previously purchased Killer Instinct from the Microsoft Store will need to uninstall the game and reinstall it. If you're having trouble finding the game, do a search for "Killer Instinct" in the Microsoft Store and select the version of the Anniversary Edition for PC.

    Your search may show two results. Make sure you download the PC version as the Xbox version will not let you download KI Anniversary Edition on your device.

  • Invites in fullscreen mode are not working. What do I do?

    When inviting another player in Exhibition or Lobby Mode, the invite window is hidden/not selectable. The temporary workaround is to send invites via the Xbox Game Bar (Windows Key + G), or by changing your Graphics Settings to Windowed Mode or Borderless Windowed Mode to avoid this issue. We are working on a fix to be released in a future update.

  • Is Killer Instinct free-to-play on Windows?

    Killer Instinct is a free to download game – it doesn’t cost anything to download the base game which features a free weekly rotating character and access to single player content and multiplayer modes including Ranked Leagues.

    Killer Instinct Anniversary Edition is available for purchase for the full-featured game.

  • I already own Killer Instinct for Xbox One or Xbox Series S/X, do I need to re-purchase my content in the Windows 10 or 11 version?

    No, you do not need to re-purchase anything you’ve already purchased in Killer Instinct. In fact, everything you own and have earned in Killer Instinct is available to you on Windows 10 or 11.

    In order to access your existing Killer Instinct content on Windows 10 or 11, Xbox One and Xbox Series S/X owners must install Killer Instinct Anniversary Edition.

  • Can I play Killer Instinct across devices – can I play against my friend if they are using an Xbox One or Xbox Series S/X and I am playing on Windows 10 or 11?

    Yes! You can play Killer Instinct across Xbox One, Xbox Series S/X, and Windows 10 or 11 devices.

  • Will my fightstick work on Windows 10 or 11?

    Xbox 360 fightsticks will work on Killer Instinct Anniversary Edition. Support for the Xbox One, Madcatz TE2 fightsticks need to be updated. This will be fixed in a future update.

  • I'm having trouble downloading Killer Instinct Anniversary Edition on Steam.

    If you previously purchased Killer Instinct on Steam and were automatically updated to the Anniversary Edition, you may see that the Anniversary Edition is not listed as "owned" on the Killer Instinct Store Page. If this is the case, log out of your Steam account for a minute and re-login. This should resolve the issue. You do NOT need to buy the Anniversary Edition if you have previously purchased KI on Steam - even if it's showing up as purchasable for you, you should have it available in your DLC.

    If you're having a hard time accessing the Anniversary Edition, try right-clicking on the game in your Library, then click Properties > DLC.

    We are also investigating reports of the Steam Deck version of Killer Instinct Anniversary Edition not launching as intended. We are looking into this and will provide more information on this thread as soon as we can.

  • I'm attempting to play the free-to-play base version of Killer Instinct: Anniversary Edition on Steam and certain modes won't work? What can I do?

    Your account may be a Limited User Account. See Steam Support for details.

  • When did Killer Instinct launch on Windows?

    Killer Instinct launched on Windows, March 29, 2016.